Complete Service & Support
At BeaconMedaes, our attention to the details has made us the leading worldwide supplier of Medical Gas and Pipeline Systems. We offer the industry’s most comprehensive Customer Service.
Whether you need a question answered, spare parts, medical gas equipment repaired, or preventative maintenance program, BeaconMedaes and our worldwide network of authorized partners are there for you. BeaconMedaes will respond to your needs around the clock.
- Terms and Conditions
- Credit Application
- 24/7 Customer Service
To read our Purchasing Terms and Conditions click here.
To read our Equipment Terms and Conditions click here.
To read our Service Terms and Conditions click here.
To read our PM Service Terms and Conditions click here.
To read our Business Code of Practice click here.
You can download a copy of the Credit Application form and fax it to us at 803-817-5765 or email to [email protected]
Please click here to download our Credit Application.
Much More than Systems - Service and Support
We offer service and support to your medical gas system in any country in which we operate. Our own service technicians, factory authorized distributors and local Atlas Copco customer centers all are available to ensure your system is always fully operational.
Technical Support USA: 888-4MEDGAS (888.463.3427)
US Service Availability & Response Times
- Services available Monday through Friday 8:00 a.m. to 5:00 p.m.
- Emergency service is available 24 hours every day, 7 days a week. Additional charges may apply.
- Customers are provided with the mobile telephone, voice mail and pager numbers of primary and secondary Field Engineers.
- Field Engineers will make every reasonable effort to respond to the customer by telephone within 4 hours.
- Field Engineers will make every reasonable effort to arrive at the customer's site within 12 hours. Response times to remote locations may vary.
To find a local representative in your area, see our Worldwide Sales, Service & Customer Service Directory >